17 questions patients ask us about Policies & Scheduling, answered by the clinical team at Balanced Aesthetics + Wellness in Brookhaven, Atlanta. Ready to talk about treatment? See Testimonials →
What is Balanced's cancellation policy?
Balanced requires 24-hour advance notice for appointment cancellations or rescheduling. Late cancellations (less than 24 hours) and no-shows may incur a fee. This policy exists because appointment slots are limited and reserved specifically for you — a late cancellation means another patient who could have been seen misses the opportunity.
To cancel or reschedule: call the office or use the online booking system at least 24 hours before your scheduled appointment. If you need to reschedule, the team will find you a new time that works.
Exceptions are made for genuine emergencies — illness, family emergencies, and unexpected situations are handled with understanding. The policy is about respect for everyone's time, not rigidity.
For treatment series and packages: missed appointments within a series can typically be rescheduled without penalty as long as 24-hour notice is provided.
Does Balanced offer gift cards?
Yes — Balanced offers gift cards that can be applied toward any service, treatment, or product. They're a popular choice for birthdays, holidays, Mother's Day, Valentine's Day, and anniversaries.
Gift cards can be purchased in any amount — there's no minimum or maximum. They can be used for consultations, individual treatments, treatment series, product purchases, or applied toward membership payments.
For gift givers who aren't sure what treatment to choose: a gift card in a specific dollar amount lets the recipient use it toward whatever interests them most. You can also include a note suggesting a specific treatment ("This is for a HydraFacial — you deserve it").
Gift cards are available for purchase at the office and may be available online. Contact the office for current availability and purchasing options.
What are Balanced's hours of operation?
Balanced maintains regular business hours with availability designed to accommodate working professionals. Current hours are available on the website and Google Business listing.
For patients with scheduling constraints: the practice works to accommodate early morning, lunch-time, and late afternoon appointments when possible. Some treatments (quick Botox touch-ups, B12 injections) can fit into brief windows during a busy day.
For telehealth appointments: scheduling flexibility may be greater since there's no facility-dependent constraint. Video consultations can sometimes be arranged outside standard office hours.
The most current and accurate hours are always available on the Balanced website and Google listing. Hours may be adjusted for holidays or special circumstances.
How does Balanced protect my medical records and privacy?
Balanced operates under full HIPAA (Health Insurance Portability and Accountability Act) compliance — the same federal privacy protections that govern all medical practices. Your medical records, lab results, treatment history, photos, and personal information are protected by law.
Specific protections include encrypted digital medical records systems, HIPAA-compliant telehealth platforms (for virtual consultations), restricted staff access to medical records (only your treating providers), secure lab transmission and result storage, before/after photos used only with explicit written consent, and no sharing of your information with third parties without your authorization.
For aesthetic patients specifically: no one outside your care team knows you're a patient at Balanced unless you choose to share that. Treatment photos are never posted on social media or the website without your explicit, separate written consent.
For telehealth patients: video consultations use encrypted HIPAA-compliant platforms. Your session is not recorded unless you're informed and consent.
Can I request a specific provider at Balanced?
Yes. When booking, you can request a specific provider — and the scheduling team accommodates provider preferences whenever possible.
For injectables and aesthetic treatments: Justin is the primary injector. If your treatment involves Botox, filler, or other injectables, Justin will be your provider.
For medical wellness (hormone therapy, peptides, weight loss, sexual health): your initial consultation is with the provider appropriate for your service line, and you typically continue with the same provider for consistency in care.
For aesthetics services (facials, peels, skin treatments): if you develop a preference for a specific esthetician, you can request them for future appointments.
Continuity of care matters — seeing the same provider consistently means they understand your history, track your progress, and can make nuanced treatment adjustments that a different provider each visit couldn't. Balanced's practice size supports this continuity.
Related Questions
→ How do I book a consultation at Balanced?What is Balanced's approach to follow-up care?
Follow-up care at Balanced is built into every treatment protocol — it's not an afterthought. The practice philosophy is that treatment doesn't end when you leave the office.
For aesthetic treatments: Botox patients are invited to follow up at 2 weeks for assessment and any needed touch-ups. Filler patients follow up at 2–4 weeks for symmetry evaluation. Post-laser and microneedling check-ins ensure healing is progressing well.
For medical wellness: hormone therapy patients have lab follow-ups at 6–8 weeks after starting, then quarterly. Weight loss patients have regular check-ins (frequency depends on protocol). Peptide therapy includes progress assessment and protocol adjustment at regular intervals.
Accessibility between appointments: your provider is accessible for questions, concerns, and photo assessments between scheduled visits. If something doesn't look or feel right, you don't need to wait for your next appointment to get guidance.
This follow-up structure ensures optimal outcomes, catches any issues early, and allows real-time protocol adjustments — which is how personalized medicine should work.
Does Balanced offer package deals on treatment series?
Yes — treatment series that require multiple sessions are typically available at bundled pricing, offering 10–20% savings compared to booking each session individually. Common series packages include Laser Genesis (4–6 session series), RF microneedling (3–4 session series), chemical peel series, and HydraFacial membership packages.
Package pricing makes financial sense for treatments where consistency is essential for results. A series commitment also signals your own investment in the process — patients who prepurchase series are more likely to complete the full protocol and achieve the best outcomes.
Package specifics (pricing, session counts, validity periods) are available through the front desk and during consultations. Your provider recommends the appropriate series length based on your concerns and goals.
For patients who prefer maximum flexibility, memberships may offer even better value than series packages — with the added benefit of ongoing perks and reduced pricing on all services.
How does Balanced protect patient privacy for sensitive treatments?
Privacy is built into every aspect of the Balanced experience — particularly for sensitive areas like sexual health, hormone therapy, and weight management.
Physical privacy: private consultation rooms for all discussions. You won't be overheard or asked to discuss sensitive information at a front desk.
Digital privacy: HIPAA-compliant systems with encrypted data storage and transmission. Telehealth uses encrypted video platforms.
Communication privacy: correspondence sent only through secure patient portal unless you authorize other methods. Balanced doesn't contact you through unapproved channels. Discrete language in communications can be arranged.
Medications shipped discretely — no external labeling revealing contents. Lab work ordered under appropriate diagnostic codes.
Your health information is never shared with anyone — including family members, partners, or other providers — without explicit written authorization.
Does Balanced offer virtual consultations for out-of-state patients?
Yes — Balanced provides telehealth consultations for patients across all 50 states for wellness, hormone optimization, peptide therapy, weight management, and sexual health services. The clinical depth is identical to in-person visits.
The telehealth pathway: initial video consultation (comprehensive health history, symptom discussion, goals), lab orders sent to a facility near you (Quest, Labcorp, or local draw station), lab review appointment via video (your provider walks through every marker and explains the clinical significance), treatment protocol designed and prescribed, medications shipped directly to your door from licensed compounding pharmacies, and ongoing follow-up appointments via telehealth with periodic lab monitoring.
For aesthetic services (injectables, laser, facials), in-person visits at the Brookhaven, Atlanta location are required. Some out-of-state patients travel to Atlanta for periodic aesthetic treatment while maintaining their wellness protocol via telehealth between visits.
The telehealth experience is HIPAA-compliant, conducted on encrypted video platforms, and maintains the same privacy and clinical standards as in-person care. Many patients prefer the convenience and privacy of consulting from home.
What are your parking options?
Balanced Aesthetics + Wellness has on-site parking available at our Brookhaven location. Parking is complimentary for all patients. The parking area is well-lit and conveniently located at the building entrance. For first-time visitors, our scheduling confirmation includes address details and any relevant parking instructions.
Do you see patients on weekends?
Weekend availability varies. Check our website or call 470-226-2390 for current scheduling options. We recognize that many of our patients — particularly high-performing professionals and entrepreneurs — have demanding weekday schedules. Our scheduling team works to accommodate your availability. For telehealth patients, scheduling flexibility is broader since no travel is required.
What are your cancellation and rescheduling policies?
We understand that schedules change. We request at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the appointment time to another patient and ensures our providers' time is used effectively.
Late cancellations (less than 24 hours) or no-shows may be subject to a cancellation fee. We respect your time — appointments start on schedule — and we ask for the same courtesy in return.
Rescheduling is easy: contact us by phone at 470-226-2390 or through our online scheduling system. If something comes up last-minute, please call rather than no-showing — we can often accommodate a same-day reschedule.
For treatment series and memberships, unused sessions follow the terms of your specific membership or package agreement — your provider reviews these during enrollment.
What are your office hours?
Balanced Aesthetics + Wellness operates during regular business hours with availability that accommodates working professionals. Specific hours may vary — check our website or call 470-226-2390 for current scheduling availability. We respect your time: appointments start on schedule, and we confirm via calendar invite rather than requiring back-and-forth coordination. Same-day and next-day appointments may be available depending on provider schedules. For telehealth patients, appointments can be scheduled across a broader time range since no travel is required.
What is your no-show policy?
We request 24 hours' notice for cancellations. No-shows and late cancellations (less than 24 hours) may be subject to a fee. This policy exists to respect everyone's time — your provider's schedule, and the patients who could have used that time slot. We understand that emergencies happen — if something comes up at the last minute, please call rather than simply not showing up. We can often reschedule you quickly. Repeated no-shows may result in a deposit requirement for future bookings.
Can I text the office for scheduling?
Contact methods include phone (470-226-2390), online scheduling through our website, and messaging through our patient communication platform. Specific text capabilities depend on the communication system in use — contact our office to confirm the best way to reach us for quick scheduling questions. For clinical questions (symptoms, side effects, treatment concerns), always call or message through the patient portal to ensure your provider receives the information promptly and it's documented in your record.
How far in advance should I book?
Booking availability varies by provider and service. General guidelines: consultations (wellness, aesthetic): often available within 1–2 weeks. Follow-up appointments: typically available within 1–2 weeks. Botox and filler: popular time slots fill 1–2 weeks out; book ahead for preferred timing. Laser treatments and microneedling: 1–3 weeks depending on provider availability. HydraFacials and facials: often available within 1 week. For special events (wedding prep, vacation timing), book your consultation 8–12 weeks before the event date to allow full treatment series completion. The earlier you book, the more scheduling flexibility you have.
What happens if I'm running late?
If you're running late, call us as soon as possible. We'll do our best to accommodate you, but significant lateness may require rescheduling if it impacts subsequent patients' appointments. We build our schedule to respect everyone's time — if you arrive substantially late, your provider may not have sufficient time to deliver the full treatment safely and effectively. For consultations, arriving 15+ minutes late may require rescheduling. For treatments with numbing (filler, microneedling), late arrival may shorten the numbing time, which affects comfort. The best practice: arrive 5–10 minutes early, especially for first visits that include paperwork.